Seeking an On-Call Staffing Coordinator

We are seeking a part-time On-Call Staffing Coordinator.
Please email your resume to homeinsteadbham@gmail.com.
NO CALLS PLEASE.

Job Title: On-Call Staff Coordinator


Schedule: Part-time Friday 5:00 pm through Monday 7:30 am (on-call for part or all weekend for all hours-24/7), and some week nights, 5pm to 7:30am the next morning


General Purpose:

The On-Call Staff Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The On-Call Staff Coordinator is expected to support CAREGivers and assist clients, in order to provide the highest quality service to clients.

Primary Responsibilities:

The primary responsibility of the On-Call Staff Coordinator is to provide the highest quality of service to clients at all times, according to Home Instead Senior Care standards and policies. The following are the primary functions of this position:

• Answer each incoming call in a friendly, professional, and knowledgeable manner.
• Fill shifts that come open as a result of CAREGiver absence or client requests.
• Field new client inquiries over the phone in a knowledgeable manner.
• Monitor, mediate, and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service.
• Communicate client and CAREGiver concerns or problems with Staff Coordinator or other staff members as appropriate.
• Complete other duties assigned.

Secondary Responsibilities:

The secondary responsibility of the On-Call Staff Coordinator is to successfully accomplish the following:

• Field employment inquiries from prospective CAREGivers and refer to Human Resources for follow up
• Notify Human Resources of any CAREGiver issues that may require disciplinary action or counseling
• Notify Client Services of any Client complaints or issues that may require follow up

Staffing experience is necessary. Must have 24/7 access to the internet.