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One of the greatest parts of our job is getting to see a CAREGiver make a huge impression on a client! This is part of the assessment process. We get to know you and your loved one so we can do our best to get a perfect match!
Showing posts with label Client Comments. Show all posts
Showing posts with label Client Comments. Show all posts
Making a Difference
Wednesday, January 30, 2013
Mr S. is one of our favorite client's - oops, I'm sure we are not supposed to say that!
He sent us the sweetest letter a few weeks ago with this attached!
Our CAREGivers love what they do - how can we help you and your family?
A Client Letter
Tuesday, November 2, 2010
Every once and a while I get something across my desk that makes me "toot our own horn".
A letter, written by a client's daughter came across my desk last week. Her father passed away at the end of July and she put her thoughts in a sweet note to our staff Jennifer.
August 31, 2010
Dear Jennifer, {Jennifer is our nurse}
As you no doubt know by now, my father, **, passed away in July.
I will never forget the kind and patient manner in which you work with our family (a year ago this week) at the kitchen table of my parents' home. That was a hard day for them; they had to make arrangements for things they never anticipated, and they needed to do it quickly. Given that, I can't imagine anyone better suited for working with them at that point than you.
Thanks so much for all the great care you and your team provided; may each of you be blessed abundantly by our good Lord in return.
Sincerely,
**
I gave this note back to Jennifer so that she is reminded of how important her job is and what a great job she does for us!
A letter, written by a client's daughter came across my desk last week. Her father passed away at the end of July and she put her thoughts in a sweet note to our staff Jennifer.
August 31, 2010
Dear Jennifer, {Jennifer is our nurse}
As you no doubt know by now, my father, **, passed away in July.
I will never forget the kind and patient manner in which you work with our family (a year ago this week) at the kitchen table of my parents' home. That was a hard day for them; they had to make arrangements for things they never anticipated, and they needed to do it quickly. Given that, I can't imagine anyone better suited for working with them at that point than you.
Thanks so much for all the great care you and your team provided; may each of you be blessed abundantly by our good Lord in return.
Sincerely,
**
I gave this note back to Jennifer so that she is reminded of how important her job is and what a great job she does for us!
Comments From Our Clients
Monday, August 9, 2010
Home Instead Senior Care demonstrates commitment to quality care through our proprietary PEAQ program, "Pursuing Excellence by Advancing Quality". Through an exclusive partnership with JD Power and Associates, CAREGivers and clients are routinely surveyed to ensure consistent delivery of high quality service.
"THE CAREGIVER WE HAVE FROM THE AGENCY IS RELIABLE AND COMPASSIONATE. THEY TAKE INITIATIVE. THEY ARE EAGER TO PLEASE. THEY ARE VERY INTUITIVE." - B.Smith
"THEY DID EVERYTHING THEY WERE SUPPOSED TO DO. THEY SHOWED UP ON TIME. BILLING WAS FINE. THE EXPERIENCE WAS GREAT." - B. Patton
"THE CAREGIVER IS VERY GOOD AT TAKING CARE OF MY HUSBAND. WE ARE VERY PLEASED WITH HER." - B. Stewart
"THEY WERE GOOD PEOPLE. THEY DID GOOD WORK."- R. Hairston
"THE CAREGIVER WE HAVE FROM THE AGENCY IS RELIABLE AND COMPASSIONATE. THEY TAKE INITIATIVE. THEY ARE EAGER TO PLEASE. THEY ARE VERY INTUITIVE." - B.Smith
"THEY DID EVERYTHING THEY WERE SUPPOSED TO DO. THEY SHOWED UP ON TIME. BILLING WAS FINE. THE EXPERIENCE WAS GREAT." - B. Patton
"THE CAREGIVER IS VERY GOOD AT TAKING CARE OF MY HUSBAND. WE ARE VERY PLEASED WITH HER." - B. Stewart
"THEY WERE GOOD PEOPLE. THEY DID GOOD WORK."- R. Hairston
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